This thesis took Macau as the target travel destination and family travellers with children from Mainland of China as object. The overall research aim of this article was to expand on existing theories that have explored the relationships among travel motivation, perceived value, destination image, and revisit intention. Literatures has been reviewed and examined from five perspectives, with focuses on travel motivation, perceived value, destination image, and revisit intention respectively, as well as their interrelationships.
In order to accomplish the research aim, the author proposed six hypotheses concerning the significance of influences between 1) travel motivation and destination image, 2) destination image and perceived value, 3) perceived value and revisit intention, 4) travel motivation and perceived value, 5) travel motivation and revisit intention, and 6) destination image and travel motivation. By conducting quantitative research strategy and social survey as research design, this study managed to verify these hypotheses via the collected materials and data and by means of relevant data analysis methods involving descriptive statistics, reliability analysis, validity analysis, factor analysis, cluster analysis, ANOVA and t-test analysis, and correlation and regression analysis (path analysis).
During the three-day period of the questionnaire distributing at popular scenic spots involving Ruins of St. Paul's, Fisherman's Wharf, and Macau Venetian, as well as Portas do Cerco, a final number of 466 valid responses were collected. According to the analysis of these 466 questionnaires, the proposed hypotheses were all confirmed. From the regression analysis results and path analysis results, it can be found that the correlation coefficient of travel motivation to destination image, destination image to perceived value, perceived value to revisit intention, travel motivation to perceived value, travel motivation to revisit intention, and destination image to revisit intention were all recognised as significant.
This thesis has made contributions in not only academic way but also empirical way. From the academic point of view, the researcher reviewed and revised the existing research exploring relevant fields, critically concluding the deficiencies or inadequacies, and thus reinforcing both theoretical and empirical basis of the previous literature concerning predictors of tourists revisit intention to travel destinations. From an empirical viewpoint, this research aiming at exploring the relationships among travel motivation, perceived value, destination image, and revisit intention was thought to offer implications for tourism practitioners. At the end of this thesis, the research put forward some feasible recommendations for Macau tourism practitioners. By doing so, the sustainable development of Macau tourism industry can be facilitated. Macau tourism officers can also explore new develop directions in tourism that less rely on lottery and lottery-related industry, thus ensuring the sustainable and healthy development of Macau economy.
2022
英文
163
ACKNOWLEDGEMENT I
ABSTRACT III
LIST OF FIGURES X
LIST OF TABLES XI
CHAPTER 1. INTRODUCTION 1
1.1 RESEARCH BACKGROUND AND MOTIVATION 1
1.1.1 Current Situation 1
1.1.2 Academic Perspective 3
1.1.3 Macau as a Travel Destination 4
1.1.4 Research Motivation 6
1.2 RESEARCH FOCUS AND OVERALL RESEARCH AIM 7
1.3 VALUE OF THE RESEARCH 8
1.4 THESIS CONTENT AND STRUCTURE 9
1.4.1 Content of Research 9
1.4.2 Structure of the Thesis 9
CHAPTER 2. LITERATURE REVIEW 11
2.1 TRAVEL MOTIVATION 11
2.1.1 Definitions of Travel Motivation 11
2.1.2 Theories of Travel Motivation 13
2.1.3 Relevant Research about Travel Motivation 20
2.2 PERCEIVED VALUE 20
2.2.1 Definitions of Perceived Value 20
2.2.2 Theories of Perceived Value 22
2.2.3 Relevant Research about Perceived Value 25
2.3 DESTINATION IMAGE 26
2.3.1 Definitions of Destination Image 26
2.3.2 Theories of Destination Image 27
2.3.3 Relevant Research about Destination Image 30
2.4 REVISIT INTENTION 31
2.4.1 Concepts of Revisit Intention 31
2.4.2 Measures of Revisit Intention 32
2.4.3 Relevant Research about Revisit Intention 34
2.5 INTERRELATIONSHIP AMONG TRAVEL MOTIVATION, PERCEIVED VALUE, DESTINATION IMAGE, AND REVISIT INTENTION 35
2.5.1 Travel Motivation and Destination Image 35
2.5.2 Destination Image and Perceived Value 35
2.5.3 Perceived Value and Revisit Intention 36
2.5.4 Travel Motivation, Perceived value, Destination image, and Revisit Intention 37
CHAPTER 3. METHODOLOGY 39
3.1 RESEARCH STRATEGY AND DESIGN 39
3.1.1 Research Strategy 39
3.1.2 Research Design 41
3.1.3 Practical Considerations 42
3.2 RESEARCH FRAMEWORK AND HYPOTHESES 42
3.2.1 Research Framework 42
3.2.2 Research Hypotheses 43
3.3 RESEARCH METHODS AND DATA COLLECTION 44
3.3.1 Participants 44
3.3.2 Sampling 45
3.3.3 Self-Completion Questionnaire 47
3.4 MEASUREMENT INSTRUMENT AND CONSTRUCT 48
3.4.1 Travel Motivation 48
3.4.2 Perceived Value 51
3.4.3 Destination image 53
3.4.4 Revisit Intention 55
3.4.5 General Travel Characteristics and Demographic Information 56
3.5 DATA ANALYSIS METHODS 59
3.5.1 Descriptive Statistics 59
3.5.2 Reliability Analysis 60
3.5.3 Validity Analysis 60
3.5.4 Factor Analysis 61
3.5.5 Cluster Analysis 62
3.5.6 ANOVA and T-test 62
3.5.7 Path/Regression Analysis 63
3.6 RESEARCH CRITERIA TEST AND RESEARCH PROBLEMS 63
3.6.1 Reliability and Replicability 64
3.6.2 Validity 64
3.6.3 Research Problems 65
3.7 RESEARCH ETHICS 66
3.8 PRE-TEST RESULTS 66
3.8.1 Pre-test of Construct of Travel Motivation 68
3.8.2 Pre-test of Construct of Perceived Value 71
3.8.3 Pre-test of Construct of Destination Image 72
3.8.4 Pre-test of Construct of Revisit Intention 74
CHAPTER 4. FINDINGS AND DISCUSSION 75
4.1 OVERVIEW 76
4.2 ANALYSIS OF BASIC ATTRIBUTES 78
4.2.1 Analysis of Demographic Information 78
4.2.2 Analysis of Tourists’ Travel Characteristics 80
4.3 RELIABILITY AND VALIDITY ANALYSIS 83
4.3.1 Reliability and Validity of Construct of Travel Motivation 83
4.3.2 Reliability and Validity of Construct of Perceived Value 86
4.3.3 Reliability and Validity of Construct of Destination Image 88
4.3.4 Reliability and Validity of Construct of Revisit Intention 90
4.4 DESCTRPTIVE ANALYSIS 91
4.4.1 Analysis of Travel Motivation 92
4.4.2 Analysis of Perceived Value 94
4.4.3 Analysis of Destination Image 96
4.4.4 Analysis of Revisit Intention 97
4.5 FACTOR ANALYSIS 98
4.5.1 Factor Analysis of Travel Motivation 98
4.5.2 Factor Analysis of Perceived Value 104
4.5.3 Factor Analysis of Destination Image 105
4.6 CLUSTER ANALYSIS 109
4.7 ANOVA AND T-TEST ANALYSIS 111
4.7.1 The Difference of Tourists’ Characteristics on Travel Motivation 111
4.7.2 The Difference of Tourists’ Demographics on Perceived Value, Destination Image, and Revisit Intention 118
4.7.3 The Difference of Travel Motivation on Perceived Value 120
4.7.4 The Difference of Travel Motivation on Destination Image 121
4.7.5 The Difference of Travel Motivation on Revisit Intention 121
4.8 REGRESSION ANALYSIS 122
4.8.1 Correlation and Regression Analysis Results 122
4.8.2 Path Analysis Results 128
4.9 RESULTS OF HYPOTHESIS ANALYSIS 133
4.10 LIMITATIONS OF DATA 136
CHAPTER 5. CONCLUSION 137
5.1 FINDING SUMMARY AND DISCUSSION 137
5.1.1 Basic Characteristics 137
5.1.2 Travel Motivation 139
5.1.3 Perceived Value, Destination Image, and Revisit Intention 143
5.2 PRACTICAL RECOMMENDATIONS 146
5.3 LIMITATIONS AND FURTHER RESEARCH 148
5.3.1 Limitations 148
5.3.2 Further Research 150
BIBLIOGRAPHY 152
CURRICULUM VITAE i
APPENDIX I PRE-TEST QUESTIONNAIRE ii
APPENDIX II FINAL QUESTIONNAIRE x
Journal Essays
1. Al-Sabbahy, H. Z., Ekinci, Y., & Riley, M. (2004). An investigation of perceived value dimensions: Implications for hospitality research. Journal of Travel Research, 42, 226-234.
2. Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(5), 125–143.
3. Assaker, G., Vinzi, V. E., & O’Connor, P. (2011). Examining the Effect of Novelty Seeking, Satisfaction, and Destination Image on Tourists’ Return Pattern: A Two Factor, Non-Linear Latent Growth Model. Tourism Management, 1, 890-901.
4. Awaritefe, O. D. (2004). Motivation and other considerations in tourist destination choice: A case study of Nigeria. Tourism Geographies, 6(3), 303-330.
5. Babu, P. G., & Bibin, P. G. (2004). Past Visits and the Intention to Revisit a Destination: Place Attachment as the Mediator and Novelty Seeking as the Moderator. Journal of Tourism Studies, 15, 51-66.
6. Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27, 785–804.
7. Baloglu, S., & McCleary, K. W. (1999). A model of destination image formation. Annals of Tourism Research, 26(4), 868-897.
8. Beard, J., & Ragheb, M. (1983). Measuring leisure motivation. Journal of Leisure Research, 15, 219-227.
9. Bigne Alcaniz, E., Sanchez García, I., & Sanz Blas, S. (2009). The functional-psychological continuum in the cognitive image of a destination: A confirmatory analysis. Tourism Management, 30(5), 715-723.
10. Bigné, J. E., Sanchez, M. I., & Andreu, L. (2009). The Role of Variety Seeking in Short and Long Run Revisit Intention in Holiday Destinations. International Journal of Culture, Tourism and Hospitality Research, 3, 103-115.
11. Bigné, J. E., Sanchez, M. I., & Sanchez, J. (2001). Tourism Image, Evaluation Variables and after Purchase Behaviour: Inter-Relationship. Tourism Management, 22, 607-616.
12. Bloemer, J., De Ruyter, K., & Peeters, P. (1998). On the Relationship between Store Image, Store Satisfaction and Store Loyalty. European Journal of Marketing, 32, 499-513.
13. Bolton, R. N., & Lemon, K. N. (1999). A dynamic model of customers’ usage of service: Usage as an antecedent and consequence of satisfaction. Journal of Marketing Research, 36(2), 171-186.
14. Bolton, R., & Drew, J. (1991). A Multistage Model of Customer Assessment of Service Quality and Value. Journal of Consumer Research, 17, 375-384.
15. Bonn, M. A., Joseph, S. M., & Dai, M. (2005). International versus domestic visitors: an examination of destination image perceptions. Journal of Travel Research, 43(3), 294-301.
16. Cai, L. A., & Combrink, T. E. (2000). Japanese female travelers - a unique outbound market. Asia Pacific Journal of Tourism Research, 5(1), 16-24.
17. Carrigan, M., & Attalla, A. (2001). The Myth of the Ethical Consumer - Do Ethics Matter in Purchase Behaviour? Journal of Consumer Marketing, 18(7), 560-578.
18. Castro, C. B., Armario, E. M., & Ruiz, D. M. (2007). The influence of market heterogeneity on the relationship between a destination's image and tourists' future behavior. Tourism Management, 28(1), 175-187.
19. Chang, I., Liu, C., & Chen, K. (2014). The push, pull and mooring effects in virtual migration for social networking sites. Information Systems Journal, 24(4), 323–346.
20. Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31, 29–35.
21. Chen, C. F., & Tsai, D. C. (2007). How destination and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115-1122.
22. Chen, J. (2003). Market Segmentation by Tourist Sentiments. Annals of Tourism Research, 30(1), 178-193.
23. Chen, Y., & Xie, J. (2008). Online Consumer Review: Word-of-mouth as a New Element of Marketing Communication Mix. Management Science, 54(3), 477-491.
24. Chi, C. G.-Q., Chua, B. L., Othman, M., & Karim, S. A. (2013). Investigating the structural relationship between food image, food satisfaction, culinary quality and behavioral intentions: The case of Malaysia. International Journal of Hospitality & Tourism Administration, 14(2), 99-120.
25. Chi, C., & Qu, H. (2008). Examining the structural relationship of destination image, tourist satisfaction and destination loyalty: an integrated approach. Tourism Management, 29, 624-636.
26. Chon, K. (1990). The role of destination image in tourism: A review and discussion. Tourist Review, 45(2), 2-9.
27. Chon, K. S. (1992). Self-Image/destination-image congruity. Annals of Tourism, 19(2), 360-363.
28. Chonko, L. B., & Hunt, S. D. (1985). Ethics and Marketing Management: An Empirical Examination. Journal of Business Research, 13(4), 339-359.
29. Cohen, E. (1972). Towards a sociology of international tourism. Sociological Research, 39, 164–182.
30. Creswell, J. W., & Miller, D. L. (2000). Determining Validity in Qualitative Inquiry. Theory into Practice, 39(3), 124-130.
31. Crompton, J. (1972). Towards a sociology of international tourism. Sociological Research, 39, 164-182.
32. Crompton, J. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6, 408-424.
33. Crompton, J. L., & Ankomah, P. K. (1993). Choice set propositions in destination decisions. Annals of Tourism Research, 20(3), 461-476.
34. Crompton, J., & McKay, S. (1997). Motives of visitors attending festival events. Annals of Tourism Research, 24, 425–439.
35. Cronin, J. J., Brady, M. K., & Tomas, G. (2000). Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments. Journal of Retailing, 76(2), 193-218.
36. Cronin, J., & Taylor, S. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 125–131.
37. Dann, G. (1977). Anomie, ego-enhancement and tourism. Annals of Tourism Research, 4(4), 184-194.
38. Dellarocas, C., Zhang, X. M., & Awad, N. F. (2007). Exploring the Value of Online Product Reviews in Forecasting Sales: The Case of Motion Pictures. Journal of Interactive Marketing, 21(4), 23-45.
39. do Valle, P. O., Mendes, J., & Guerreiro, M. (2012). Residents' participation in events, events image, and destination image: a correspondence analysis. Journal of Travel & Tourism Marketing, 29(7), 647-664.
40. Dodds, B. W., & Monroe, K. B. (1985). The Effect of Brand and Price Information on Subjective Product Evaluation. Journal of Marketing Research, 28, 85-90.
41. Echtner, C. M., & Ritchie, J. R. (1991). The meaning and measurement of destination image. Journal of Tourism Studies, 14(1), 37-48.
42. Fakeye, P. C., & Crompton, J. L. (1991). Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grand Valley. Journal of Travel Research, 30, 10-16.
43. Fluker, M. R., & Turner, L. W. (2000). Need, motivations, and expectations of a commercial Whitewater rafting experience. Journal of Travel Research, 38(4), 380-389.
44. Fodness, D. (1994). Measuring tourist motivation. Annals of Tourism Research, 21, 555–581.
45. Font, X. (1997). Managing the tourist destination’s image. Journal of Vacation Marketing, 3(2), 123-131.
46. Francken, D. A. (1993). Post-purchase Consumer Evaluation, Complaint Actions and Repurchase Behavior. Journal of Economic Psychology, 273-290.
47. Goulding, C. (2005). Grounded Theory, Ethnography and Phenomenology: A Comparative Analysis of Three Qualitative Strategies for Marketing Research. European Journal of Marketing, 39(3/4), 294-308.
48. Groves, R. M., Cialdini, R. B., & Couper, M. P. (1992). Understanding the Decision to Participate in A Survey. Public Opinion Quarterly, 56(4), 475-495.
49. Gruen, T. W., Osmonbekov, T., & Czaplewski, A. J. (2006). eWOM: The Impact of Customer-to-Customer Online Know - How Exchange on Customer Value and Loyalty. Journal of Business Research, 59(4), 449-456.
50. Gursoy, D., Chen, J., & Chi, C. G.-Q. (2014). Theoretical examination of destination loyalty formation. International Journal of Contemporary Hospitality Management, 26(5), 809-827.
51. Ha, J., & Jang, S. (2010). Perceived values, satisfaction, and behavioural intentions: The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2-13.
52. Hudson, S., & Ritchie, J. R. (2006). Promoting destinations via film tourism: An empirical identification of supporting marketing Initiatives. Journal of Travel Research, 44, 387–396.
53. Hui, T., Wan, D., & Ho, A. (2007). Tourists’ Satisfaction, Recommendation and Revisiting Singapore. Tourism Management, 28, 965-975.
54. Hunt, J. D. (1975). Image as a Factor in Tourism Development. Journal of Travel Research, 13(Winter), 1-7.
55. Hutchinson, J., Lai, F., & Wang, Y. (2009). Understanding the relationship of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management, 30(2), 298-308.
56. Jang, S. C., & Wu, C. M. (2006). Seniors’ travel motivation and the influential factors: An examination of Taiwanese seniors. Tourism Management, 27(2), 306-316.
57. Jang, S., & Feng, R. (2007). Temporal Destination Revisit Intention: The Effects of Novelty Seeking and Satisfaction. Tourism Management, 28, 580-590.
58. Jenkins, O. H. (1999). Understanding and measuring tourist destination images. International Journal of Tourism Research, 1(1), 1-15.
59. Jones, T. O., & Sasser, J. R. (1995). Why Satisfied Customer Defect. Harvard Business Review, 85(2), 88-99.
60. Keane, M. J. (1997). Quality and Pricing in Tourism Destinations. Annals of Tourism Research, 24, 117-130.
61. Kim, S.-H., Holland, S., & Han, H.-S. (2013). A Structural Model for Examining how Perceived value, destination image, and Service Quality Affect Destination Loyalty: a Case Study of Orlando. International Journal of Tourism Research, 15, 313-328.
62. Klenosky, D. (2002). The “pull” of tourism destinations: a means-end investigation. Journal of Travel Research, 40, 385-395.
63. Kozak, M. (2001). Repeaters’ Behavior at Two Distinct Destinations. Annals of Tourism Research, 28, 784-807.
64. Kozak, M. (2002). Comparative analysis of tourist motivations by nationality and destinations. Tourism Management, 23(3), 221-232.
65. Kozak, M., & Rimmington, M. (2000). Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination. Journal of Travel Research, 38, 260-269.
66. Lewin, J. E., & Johnston, W. J. (1997). Relationship Marketing Theory in Practice: A Case Study. Journal of Business Research, 39(1), 23-31.
67. Lewin, K. (1939, May). Field Theory and Experiment in Social Psychology. American Journal of Sociology, 44(6), 868–896.
68. Lu, A. C.-C., Chi, C. G.-Q., & Lu, C. Y.-R. (2014). Sensation seeking, message sensation value, and destinations: a cross-cultural comparison. Journal of Hospitality and Tourism Research, 25(5), 852-858.
69. Lu, C.-C., Hsu, Y.-L., & Lu, Y.-i. (2015, July). Measuring Tourist Satisfaction by Motivation, Travel Behaviour and Shopping Behaviour: The Case of Lake Scenic Area in Taiwan. The International Journal of Organizational Innovation, 8(1), 117-132.
70. Lu, H.-Y., Wu, W.-Y., & Chen, S.-H. (2016). Influences on the perceived value of medical travel: the moderating roles of risk attitude, self-esteem and word-of-mouth. Current Issues in Tourism, 19(5), 477–491.
71. Martin, J. L. (2003, July). What Is Field Theory? American Journal of Sociology, 109(1), 1-49.
72. Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370–396.
73. Mattila, A. S., & Wirtz, J. (2000). The Role of Preconsumption Affect in Postpurchase Evaluation of Services. Psychology and Marketing, 17, 587-605.
74. Maxwell, J. (1992). Understanding and Validity in Qualitative Research. . Harvard Educational Review, 62(3), 279-301.
75. McDonald, G. (2000). Cross-Cultural Methodological Issues in Ethical Research. Journal of Business Ethics, 27, 89-104.
76. Mitchell, R. (1998). Learning through play and pleasure travel: Using play literature to enhance research into touristic learning. Current Issues in Tourism, 1, 176–188.
77. Mittal, B., & Kamakura, W. A. (2001). Satisfaction, Repurchase Intent and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics. Journal of Marketing Research, 38, 131-142.
78. Moon, K.-S., Ko, Y. J., Connaughton, D. P., & Lee, J.-H. (2013). A mediating role of destination image in the relationship between event quality, perceived value, and behavioral intention. Journal of Sport & Tourism, 18(1), 49-66.
79. Oh, M. (1999). Service quality, customer satisfaction, and customer value: a holistic perspective. International Journal of Hospitality Management, 18(1), 67-82.
80. Oliver, R. (1974, August). Expectancy Theory Predictions of Salesmen’s Performance. Journal of Marketing Research, 11, 243-253.
81. Oliver, R. L., & DeSarbo, W. S. (1988). Response determinants in satisfaction judgments. Journal of Consumer research, 14(4), 495-507.
82. Ozturk, A., & Qu, H. (2008). The impact of destination images on tourists' perceived value, expectation and loyalty. Journal of Quality Assurance in Hospitality & Tourism, 9(4), 275-297.
83. Parasuraman, A., Zeithmal, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(3), 41-50.
84. Parasuraman, A., & GrewalD. (2000). The impact of texhnology on the quality-value-loyalty chain: A research agenda. Journal of Academy of Marketing Science, 28(1), 168-174.
85. Park, C. (2004). Efficient or enjoyable? Consumer values of eating-out and fast food restaurant consumption in Korea. International Journal of Hospitality Management, 23(1), 87-94.
86. Patterson, P. G., & Spreng, R. A. (1997). Modeling the Relationship between Perceived value, Satisfaction and Repurchase Intentions in a Business-to-Business, Services Context: An Empirical Examination. International Journal of service Industry management, 8(5), 414-434.
87. Patterson, P. G., Johnson, L. W., & Spreng, R. A. (1996). Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services. Journal of the Academy of Marketing Science, 25(1), 4-17.
88. Petrick, J. F. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2), 119-134.
89. Phelps, A. (1986). Holiday destination image - The problem of assessment: An example developed in Menorca. Tourism Management, 7(3), 168-180.
90. Pike, S., & Ryan, C. (2004). Destination positioning analysis through a comparison of cognitive, affective, and conative perceptions. Journal of Travel Research, 42(4), 333-342.
91. Porter, L. W., Crampon, W. J., & Smith, F. J. (1976). Organizational Commitment and Managerial Turnover: A Longitudinal Study. Organizational Behavior and Human Performance, 15(1), 87-98.
92. Raju, T. N. (2005). William Sealy Gosset and William A. Silverman: Two "students" of science. Pediatrics, 116(3), 732–735.
93. Reichheld, F. F., & Sasse, W. E. (1990). Zero Defections: Quality Comes to Services. Harvard Business Review, 68, 105-111.
94. Rodger, K., Taplin, R. H., & Moore, S. A. (2015). Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park. Tourism Management, 50, 172-183.
95. Ryan, C., & Glendon, I. (1998). Application of leisure motivation scale to tourism. Annals of Tourism Research, 25, 169-184.
96. Ryan, M. R., & Deci, L. E. (2000). Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions. Contemporary Educational Psychology, 25, 54-67.
97. Sánchez-Fernández, R., & Iniesta-Bonilla, Á. M. (2007). The Concept of Perceived Value: A Systematic Review of the Research. Marketing Theory, 7, 427-451.
98. Sethi, R., Smith, D. C., & Park, C. W. (2001). Cross-functional Product Development Teams, Creativity, and the Innovativeness of New Consumer Products. Journal of Marketing Research, 38(1), 73-85.
99. Sheth N. J., Newman I. B., & Gross L. B. (1991). What we buy: A theory of consumption values. Journal of Business Research, 22(2), 159-170.
100. Shoemaker, S., & Lewis, R. C. (1999). Customer loyalty: the future of hospitality marketing. International Journal of Hospitality Management, 18, 345–370.
101. Sirakaya, E., & Woodside, A. (2005). Building and testing theories of decision making by travellers. Tourism Management, 26(6), 815-832.
102. SongM. X., & ParryE. M. (1997). A Cross-national Comparative Study of New Product Development Processes: Japan and the United States. The Journal of Marketing, 61(2), 1-18.
103. Su, L., Hsu, M. K., & Swanson, S. (2014). The effect of tourist relationship perception on destination loyalty at a world heritage site in China: the mediating role of overall destination satisfaction and trust. Journal of Hospitality and Tourism Research.
104. Su, L., & Hsu, M. R. (2013). Service fairness, consumption emotions, satisfaction, and behavioral intentions: the experience of Chinese heritage tourists. Journal of Travel and Tourism Marketing, 30(8), 786-805.
105. Sun, A., Chi, C. G.-Q., & Xu, H. (2013). Developing destination loyalty: the case of Hainan Island, China. Annals of Tourism Research, 43, 547-577.
106. Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203-220.
107. Tasci, A. D., & Gartner, W. C. (2007). Destination image and its functional relationships. Journal of Travel Research, 45(4), 413-425.
108. Taylor, S. (1997). Assessing Regression-Based Importance Weights for Quality Perceptions and Satisfaction Judgments in the Presence of Higher Order and/or Interactions Effects. Journal of Retailing, 72, 201-214.
109. Taylor, S. A., & Baker, T. L. (1994). An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers’ Purchase Intention. Journal of Retailing, 70(2), 163-178.
110. Tsai, C.-F. (2015). The Relationships among Destination Image, Perceived Quality, Emotional Place Attachment, Tourist Satisfaction, and Post-visiting Behavior Intentions. Marketing Review, 12(4), 455-479.
111. Tsalikis, J., & Fritzsche, D. J. (1989). Business Ethics: A Literature Review with A Focus on Marketing Ethics. Journal of Business Ethics, 8(9), 695-743.
112. Uysal, M., & Jurowski, C. (1994). Testing the push and pull factors. Annals of Tourism Research, 21(4), 844–846.
113. Wang, C., & Hsu, M. K. (2010). The relationships of destination image, satisfaction and behavioral intentions: an integrated model. Journal of Travel & Tourism Marketing, 34(5), 719-751.
114. Wang, C., Qu, H., & Hsu, M. K. (2016). Toward an integrated model of tourist expectation formation and gender difference. Tourism Management, 54, 58-71.
115. Whittemore, R., Chase, S. K., & Mandle, C. L. (2001). Validity in Qualitative Research. Qualitative Health Research, 11(4), 522-537.
116. Yang, Z., & Peterson, R. T. (2004). Customer perceived value, satisfaction, and loyalty: the role of switching costs. Psychology & Marketing, 21(10), 799-822.
117. Yoon, Y., & Uysal, M. (2005). An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model. Tourism Management, 26, 45-56.
118. Yuksel, A. (2001). Managing customer satisfaction and retention: A case of a Tourist destination, Turkey. Journal of Vacation Marketing, 7(2), 153-168.
119. Zeithaml, V. A. (1988). Consumer Perceptions of Price, Quality and Value: A Means-End Model Synthesis of Evidence. Journal of Marketing, 52(3), 2-22.
120. Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46.
Books
121. Brassington, F., & Pettitt, S. (2013). Essentials of Marketing (3rd ed.). Essex: Pearson.
122. Bryman, A., & Bell, E. (2011). Business Research Method (3rd ed.). Oxford: Oxford University Press.
123. Cooper, C., Fletcher, J., Wanhill, S., Gilbert, D., & Sherpherd, R. (1998). Tourism principles and practice (2nd ed.). New York: Addison Wesley Longman.
124. Fletcher, R., & Crawford, H. (2013). International Marketing: An Asia-Pacific Perspective (6th ed.). Australia: Pearson Higher Education.
125. Creswell, J. W. (2013). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). Thousand Oaks, California: Sage.
126. Deci, E., & Ryan, R. (1985). Intrinsic motivation and self-determination in human behavior. New York: Plenum.
127. Deutsch, M. (1954). Field Theory in Social Psychology. In G. Lindzey, & E. Aronson, The Handbook of Social Psychology (2nd ed.) (Vol. 1, pp. 412–487). Hoboken, NJ: Wiley.
128. DeVellis, R. F. (2012). Scale development: Theory and applications. Los Angeles: Sage.
129. Diener, E., & Crandall, R. (1978). Ethics in Social and Behavioural Research. Chicago: University of Chicago Press.
130. Freedman, A. D. (2009). Statistical Models: Theory and Practice. Cambridge: Cambridge University Press.
131. Freedman, D., Pisani, R., & Purves, R. (2007). Statistics (4th ed.). New York: Norton.
132. Freud, S. (1990). Beyond the Pleasure Principle (Complete Psychological Works of Sigmund Freud) (The Standard Edition ed.). (J. Strachey, Ed.) New York City, NY: W. W. Norton & Company.
133. Freud, S. (1990). The Ego and the Id (Complete Psychological Works of Sigmund (The Standard Edition ed.). (J. Strachey, Ed.) New York City, NY: W. W. Norton & Company.
134. George, D., & Mallery, P. (2003). SPSS for Windows step by step: A simple guide and reference. 11.0 update (4th ed.). Boston: Allyn & Bacon.
135. Goeldner, C., Ritchie, J., & McIntosh, R. (2003). Tourism: Principles, practices and philisophies (9th ed.). New York, NY: Wiley.
136. Grönroos, C. (1984). Strategic Management and Marketing in the Service Sector. UK: Chartwell-Bratt.
137. Gunn, C. (1972). Vacationscape: Designing tourist regions. University of Texas: Austin: Bureau of Business Research.
138. Han, J. (1998). Modern Tourist Psychology. Kaohsiung: CNCGP.
139. Hoyer, W. D., Maclnnis, D. J., & Pieters, R. (2013). Consumer Behaviour (6th ed.). United States: South-Western Cengage Learning.
140. Hull, L. C. (1966). Principles of Behavior: An introduction to Behavior Theory (The Century Psychology Series). New York: Appleton-Century-Crofts.
141. Kotler, P. J., & Armstrong, G. M. (2011). Principles of Marketing. Upper Saddle River, NJ: Prentice Hall.
142. Krippendorf, J. (1987). The holidaymakers: Understanding the impact of leisure and travel. London: Heinemann.
143. Mclntosh, R., & Goeldner, C. (1977). Tourism principles, practices, philosophies. Columbus, Ohio: Grid, lnc.
144. Mill, R. C., & Morrison, A. M. (1985). The Tourism System. New Jersery: Prentice Hall.
145. Moore, S. D., McCabe, P. G., & Bruce, A. C. (2007). Introduction to the Practice of Statistics (6th ed.). US: W H Freeman & Co.
146. Naumann, E. (1995). Creating Customer Value: The Path to Sustainable Competitive Advantage. Incinnati, OH: Thomson Executive Press.
147. Nunnally, J. C. (1978). Assessment of Reliability. In: Psychometric Theory (2nd ed.). New York: McGraw-Hill.
148. Octave, M. (1971). Freud: The Theory of the Unconscious. London: NLB.
149. Ravishankar, N., & Key, D. K. (2002). A First Course in Linear Model Theory. Boca Raton: Chapman and Hall/CRC.
150. Stabler, M. J. (1988). The image of destination regions: Theoretical and empirical aspects. In B. Goodall, & G. Ashworth, Marketing in the Tourism Industry: The Promotion of Destination Regions. London: Routledge.
151. Telisman-Kosuta, N. (1994). Tourist destination image. In S. Witt, & L. Moutinho, Tourism Marketing and Management Handbook. Hempel Hempstead: Prentice-Hall.
152. Vittinghoff, E., Glidden, V. D., Shiboski, C. S., & McCulloch, E. C. (2005). Regression methods in biostatistics: linear, logistic, survival, and repeated measures models. Switzerland: Springer.
Newspapers
153. French, W. (1987, Aug 15). Between silences: A voice from China. Atlantic Weekly, pp. A1, A2.
Translations
154. Cao, S. (2001). Tourism Marketing. Taipei: Yang-Chih Book Co.
155. Chen, W. (2006). Travel Motivation, Satisfaction and Revisit Intention - Tourists in Penghu Music Season on the Sea. Sports, Health and Leisure, 117-127.
156. Zhang Chunxing. (1993). Modern Psychology, 2nd Ed. Taipei: Donghua.
157. Zhang, X., & Li, H. (2008). Research on Destination Attractions, Travel Experience, Satisfaction and Revisit Intention. Journal of Leisure Industry Management, 1(2), 57-69.
E-articles
158. Kent, J., Williamson, E., Goodenough, T., & Ashcroft, R. (2002). Social Science Gets the Ethics Treatment: Research Governance and Ethical Review. Sociological Research Online, 7(4). Retrieved April 2nd, 2016, from www.socresonline.org.uk/7/4/williamson.html
159. Macau Tourism Data Plus. (2016, March 7). Macau Tourism Data Plus. Retrieved from Macau Tourism: http://mtdplus.Macautourism.gov.mo/Publication/Report
160. Web Centre for Social Research Methods. (2006). Research Methods Knowledge Base - Reliability. Retrieved July 31, 2015, from http://www.socialresearchmethods.net/kb/reliable.php